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Title: Assessing individual knowledge in the public sector : a case study on the Public Relations Department in Saudi Aramco
Author: Alhaboub, Saad
ISNI:       0000 0004 9359 0643
Awarding Body: University of Liverpool
Current Institution: University of Liverpool
Date of Award: 2020
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The study began with the understanding that knowledge management is critical but presents a challenge to accurately measure the outcome of individual knowledge management and at the same time distinguishes the various activities that attribute to knowledge management. The research is intended by an insider-researcher to answer the following question: How can individual knowledge be assessed and pinpointed in the Public Relations Department in Saudi Aramco? Although, objectives have been developed in consideration of the research question, following which the study is conducted. The objectives are: To assess and pinpoint individual knowledge in Public Relations Department within Saudi Aramco as a public-sector organisation and to introduce a framework for the implementation of established knowledge assessment and identification of a knowledge holder in the organisation. Therefore, the purpose of this study is to empirically determine/introduce a framework to accommodate the objectives mentioned above. Although the research is conducted on a sample of one department, it would act as a prototype for an organisation wide implementation. Furthermore, it would create an actionable knowledge generated to implement on the whole departments in Saudi Aramco. Thus, the study is conducted using Action Research methodology. The action research was carried out in two cycles (Mapping the Terrain and Testing the Plausibility) with the first cycle being divided into two phases. Phase one of Mapping the Terrain consisted of conducting 26 qualitative interviews within the department to identify the organisational culture with regards to knowledge management in the organisation. Phase two of Mapping the Terrain was carried out by operationalising the MinK Framework with the same 26 participants. The second action research cycle comprised of conducting a focus group interview with 8 members of the executive management team. They were first showed the results of the MinK framework and then asked to provide their opinion on how MinK can be applied to the organisation. The study has verified the existence of the workplace-based problem that there is no mechanism to measure individual knowledge in Public Relations Department or even in Saudi Aramco as a whole. However, it was noted that the organisation has made several attempts to establish a framework for effective knowledge management and pinpointing. The results of the focus group indicate that application of MinK framework will not only be beneficial to the organisation but also allow the organisation to increase its efficiency both in terms of its internal staff and potential, new recruits. Therefore, the MinK Framework would be an appropriate tool for Saudi Aramco, as a public sector organisation.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (D.B.A.) Qualification Level: Doctoral