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Title: A qualitative study and thematic analysis concerning the applicability and efficacy of service design processes applied to healthcare service innovation
Author: Tang, Jeffrey Man Lok
ISNI:       0000 0004 8509 9547
Awarding Body: University of Wales Trinity Saint David
Current Institution: University of Wales Trinity Saint David
Date of Award: 2020
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The emergence of design and systems development have arisen as legitimate tools for facilitating innovative practices in the delivery of care within public services. Development mechanisms deriving from design led thinking and their associated methodologies have evidently been adopted to construct services that fulfill the interest of public health outcomes. Moreover, the innovations are being generated in response to multi-faceted factors necessitating the need to generate new solutions to improve health outcomes. These factors range from changing, and increasingly complex health needs of the current local population; to advances in medical science; and of the development trends emerging in medical technologies further enhancing potential in health outcomes. The research is conducted to answer key questions regarding both relevance and effective impact, surrounding the adoption of design-led thinking and processes in developing health services within the National Healthcare Service in Wales. The research focus and scope of this investigation encompasses the development processes that are integral to creating innovative services. These processes consist of a combination of tools and principles used by stakeholders with the aim of improving the delivery of health related outcomes. The research has sought to address its core questions by implementing a thematic interpretive analysis, to qualitatively extrapolate how live engagement with design processes among relevant stakeholders facilitate innovative interventions. The relevance and effectiveness by which design processes seek to generate ideas against a set criterion is therefore sought through the interpreted narrative of transcribed data from participant stakeholders. From the analytical narrative, the research aims to establish an original framework that would help stakeholders make sense of the developmental means by which innovative services emerge and can concurrently be evaluated for their appositeness to a design exercise.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available