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Title: A human factors view of organisational change
Author: Kunzmann, Holger Heinrich
ISNI:       0000 0004 8508 496X
Awarding Body: University of Portsmouth
Current Institution: University of Portsmouth
Date of Award: 2019
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Insights from Human Factors and Ergonomics and Safety Science suggest that both success and failure must be studied to understand how to ensure safety. Applying this to change management, an explorative study is presented in which twelve experienced change managers from different German industries and organizations are interviewed about their experience with both of these outcomes. The structure of the interviews is based on the four cornerstones of Resilience Engineering (monitoring, responding, anticipating and learning). In addition, organisational and individual perspectives are considered separately to better reflect the complexity of organisational systems. The results showed that managers are an important interface between organisations and those affected by change, and relevant competencies were identified, such as a holistic and systemic perspective, designing structures and processes, and perceiving people-issues that are of relevance for managing projects. However, changing structures and processes requires organisational support and design authority, which are often not sufficiently available. Furthermore, an overreliance on existing managerial competencies and a lack of sustainable organisational learning from negative aspects of successful outcomes in particular were found. These findings underline that Resilience Engineering and Human Factors and Ergonomics concepts (holistic/system understanding, design orientation, combined outcome of performance and human well-being) have great potential for making organisations more adaptive and pro-active, and therefore to increase the success rate of change projects.
Supervisor: McCalman, James Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available