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Title: Exploring behaviours that affect knowledge-sharing in an expatriate support HR team
Author: White, Afua Effie
ISNI:       0000 0004 8505 8251
Awarding Body: University of Liverpool
Current Institution: University of Liverpool
Date of Award: 2019
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This thesis explores behaviours that affect knowledge sharing in a small HR department that coordinates a wider network of international offices. The network provides support to the expatriate staff of a large energy company. The aim of the study was to determine why there was a serious lack of knowledge sharing within the core team and what measures could be put in place to rectify the problem. The absence of knowledge sharing within this core team, not only affected their ability to offer effective support to the wider network, but also negatively affected the way key stakeholders in the company viewed the team. This study was undertaken as an insider action research project with the manager of the group as the lead researcher and all members of the team taking part. Five action research cycles took place over a six-month period. The cycles involved open discussion sessions where the team considered the potential causes of the problem and suggested practical actions to improve the situation. After a period of testing these actions, the team would reconvene to evaluate their actions and reflect on the process. The practical solutions tested in this study revolved around the use of Microsoft's SharePoint application and also involved the creation of documents and procedures that improved working practices. The discovery of practical applications was useful and proved to be successful for the team, however the study's key findings suggest that the culture of the team played a significant role in the creation of the problem. Historically, being custodians of the culture and knowledge owned by the team meant that individuals gained kudos for being experts. This had an impact on people's desire to share knowledge. The thesis suggests that adopting an open and democratic change initiative such as this action research study, can foster cultural change and improve working practices.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (D.B.A.) Qualification Level: Doctoral