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Title: Gearing towards change : the case of the public health sector in Brunei Darussalam
Author: Kawi, Farahiyah
ISNI:       0000 0004 8500 5969
Awarding Body: Royal Holloway, University of London
Current Institution: Royal Holloway, University of London
Date of Award: 2018
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This study aims to understand how new public management is experienced in a traditional monarchical system. Specifically, it explores how the Ministry of Health undertake their internal performance management systems in response to the regulatory processes within the context of debates about new public management mandated from the Sultan of Brunei (King). The study draws on Broadbent and Laughlin's (2013) notion of steering to analyse the impacts of external regulatory controls on organisational performance management systems. Steering relationships are examined at both societal level and organisational level. The study employs semi-structured interviews with officers in the Prime Minister's Office and managers in the Ministry of Health. Documentary analysis and informal observations are also utilised to ascertain the nature of the external regulatory system and its impact on management control processes within the Ministry of Health. Whilst previous literature suggested that steering may be achieved through transactional processes drawing on the force of legislation, power and funding, this study's findings show that in a traditional society, the process of change may depend on more personal directives emanating from the Sultan. The findings reveal complex organisational responses that reflect respect for traditions and monarchy and thereby compliance. Analysis of the organisational steering suggests both conformity and resistance to the regulatory requirements. In this setting therefore there remain tensions between traditional monarchic values and the desire to achieve modern performance management as suggested by new public management.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Performance management systems ; Accountability ; Public sector management ; Health care management ; Brunei ; Management control systems ; Performance measurement ; Organisational change ; Wawasan Brunei 2035 ; Titah