Use this URL to cite or link to this record in EThOS:
Title: Bilateral donors and civil society organisations : technologies for learning and accountability
Author: Bentley, Caitlin M.
ISNI:       0000 0004 8499 9551
Awarding Body: Royal Holloway, University of London
Current Institution: Royal Holloway, University of London
Date of Award: 2017
Availability of Full Text:
Access from EThOS:
Access from Institution:
This thesis explores learning and accountability processes within and between bilateral donors and civil society organisations (CSOs). Its purpose is to examine how and why Information and Communications Technologies (ICTs) contribute to learning and accountability processes. The research examines ICT practice in two case studies of development aid relationships. The methodology allows a holistic and critical examination of the intentions and reflections of various actors, namely donor and CSO staff, within development aid relationships, an approach which is relatively rare in research in this field. These investigations were conducted using a participatory and critical ethnographic approach combined with process modelling interviews. Case study participants were donors and CSOs based in Canada, Southern Africa, Togo and the United Kingdom. Many theorists of the information society argue that ICTs are immanently poised to transform power structures and to expand opportunities for participation and collaboration in development processes. Instead of pointing to the potential positive impact of ICTs, my research shows a tendency for ICTs (or a lack thereof) to reinforce existing power hierarchies and organisational structures. Key debates within learning and accountability literatures focus on the need to make development processes inclusive and self-governing. This thesis contributes to these debates by generating insight into the socio-technical interactions between learning, accountability and ICT, and suggests future areas of research and practice in this area.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Donors ; civil society ; Learning ; Accountability ; ICT4D