Public value (PV) is a debatable topic with different definitions across the public administration literature and e-government literature. Public value is seen as the last paradigm of both public administration and e-government studies, redefining the definition of e-government, its aims, success indicators and evaluation frameworks. Existing implementations are typically biased towards the realisation of efficiency and service effectiveness, with far less attention being paid to the delivery of PV. In addition, PV-related e-government studies have not presented a comprehensive and holistic framework to investigate e-government PV. This study seeks to address this gap by investigating how e-government facilitates the creation of PV.