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Title: Developing effective interventions for mitigating the psychological impact experienced by a redundancy envoy during redundancy situations
Author: Petzer, Madeleine
ISNI:       0000 0004 7972 1854
Awarding Body: Solent University
Current Institution: Southampton Solent University
Date of Award: 2018
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This thesis provides an analysis and evaluation of the development of effective interventions for alleviating the psychological impact experienced by redundancy envoys. Redundancy envoys for this purpose included management, employee collective representatives and HR professionals with roles specific to the implementation of the redundancy process. The aim of this study is to investigate the key stressors for redundancy envoys, identify the idiosyncrasy of redundancy envoys, explore the best coping methodologies deployed by redundancy envoys and finally to identify the best strategies to alleviate the negative psychological impact for redundancy envoys. The data for this thesis was collected through action research where four iterations of restructures took place within a specific organisation. Through the process of action research, I designed and tested various redundancy models to drive continuous improvement. The main source of data collection was through semi-structured interviews with a total of 36 interview respondents from various industries and organisations. Additional sources of primary data collected included; ethnography through observation and diary keeping, 'lessons learned' sessions, employee committee consultative meetings, restructure and change management workshops, workshop feedback questionnaires, management strategy workshops and director application interviews. Analysis of data led to the design of three bespoke restructure stakeholder models to address key stressors and challenges for redundancy envoys. This model was piloted within the second and third iteration with the final amendments taking place in the fourth iteration. The implementation of the model resulted in an increase in engagement during a challenging time of change. Evidence indicates that the business has improved its financial position by 21.7 % over a 4 year period, from loss to profit making whilst undergoing four redundancy programmes. The data highlighted that this research project is one of the rare examples where a company can reap economic success through the implementation of redundancies, which is the exception to the rule in accordance with Gandolfi's findings (2008) that most firms adopting downsizing strategies do not reap economic and organisational benefits. Knowledge is contributed in several areas with the key focus on the implementation of the restructure stakeholder model which addresses emerging themes which demonstrated that the mitigation of guilt during the implementation of redundancy programmes is one of the most powerful methods to reduce the psychological impact on redundancy envoys. Contribution to knowledge also indicate, contrary to existing knowledge that physical distancing was not favoured (Claire and Dufresne; 2004) and that the use of empathy reduced the negative impact on redundancy envoys.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Business and Management ; Psychology