Use this URL to cite or link to this record in EThOS:
Title: Increasing energy efficiency through goal alignment in the workplace : a retail study
Author: Christina, Sian
ISNI:       0000 0004 7971 0397
Awarding Body: Loughborough University
Current Institution: Loughborough University
Date of Award: 2015
Availability of Full Text:
Access from EThOS:
Access from Institution:
Energy efficiency is a growing priority for companies as financial and carbon costs of energy are increasingly recognized as key to organizational success. Organisations tend to primarily focus on technical solutions to energy efficiency, with less attention generally paid to motivating staff behaviours. While technology provides opportunity for energy consumption efficiencies, staff behaviours are crucial to support technical equipment and innovation, and to carry out activities that can't be automated. Extensive research has been carried out into household energy efficiency behaviours; however, research into behavioural engagement with energy efficiency in the workplace is far less established. Research described in this thesis contributes to this under-played area, with publications in two peer-reviewed journal papers and one other paper currently under review at a peer-reviewed journal. Three papers have also been published in conference proceedings (see appendix 12 for list of publications). This research has contributed to organisational practice as well as academic research. Partnership with Tesco enabled access to extensive qualitative and quantitative organisational data; providing opportunities to develop and test new approaches to retail staff engagement. A substantial part of the research was a job design intervention that Tesco Energy Managers consider to have saved £4 million in energy consumption in the first year of operation, representing 2-3% of the total energy spend across the estate. The research strategy took an abductive approach, with iterative qualitative and quantitative data gathering and analysis processes used to build theory. The thesis presents the body of research work in four phases; Research, Theorise, Test and Refine. The Research phase included qualitative data gathering amongst 205 staff members in stores through focus groups and interviews. From this research theoretical models were designed, using a Human Factors approach to position energy efficiency within the organisational context, and recognising goal conflict as a crucial factor in managing energy efficiency behaviours. In the Test phase theory developed in previous phases was used to build, implement and test a large scale job design intervention to mainstream energy behaviours into the Tesco organisational structure. This intervention was carried out in test and control stores over the course of 12 months (N=810). Results revealed an increase in task performance and a progressive reduction in energy consumption in test stores with no similar effect observed in control stores. The Refine phase follows the job design intervention, and describes further qualitative research carried out to assess the impact of the change on jobs in stores. Research relating to the Tesco Smart Energy Display Units (EDUs) in stores is also discussed, providing insight into how staff interact with the system.
Supervisor: Not available Sponsor: EPRSC
Qualification Name: Thesis (Eng.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available