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Title: Evaluation of the operational effectiveness of talent management in Scottish public services
Author: Ebenezer, Deborah Trusie
ISNI:       0000 0004 7964 9450
Awarding Body: University of the West of Scotland
Current Institution: University of the West of Scotland
Date of Award: 2019
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Talent management is a new concept in Scottish public service organisations. Globalisation, budget cuts, rapid technological changes, an ageing workforce and skill shortages have contributed to public service organisations adopting talent management practices. The Christie Commission report highlighted the need for public service reform; key recommendations were incorporated as part of Scottish National Performance Framework, with a specific focus on creating a strong labour market with a highly skilled workforce to meet current and future demands. Talent management as an academic and practice-based discipline, lacks strong theoretical foundations; very few theoretical and academic contributions have been made towards public service talent management evaluation. Hence this research focuses primarily on developing a conceptual talent management evaluation framework and providing guidelines on factors that are essential for evaluating public services talent management practices. This empirical research adopted an interpretivist philosophy, involving abductive approaches and qualitative data collection. Data were collected through multiple case studies and in-depth semistructured interviews. Data were analysed using thematic analysis. In-depth semi-structured interviews were conducted in nine Scottish public service organisations providing valuable insights into current talent management evaluation practices. Research findings suggested that even though the Scottish public service organisations interviewed for this research have well established talent management practices, evaluation of them is lacking. Additionally, research findings have highlighted the challenges faced by organisations that impacts talent management effectiveness. Recommendations are made with a view to improving existing talent management practices as well as improving its effectiveness. Key words: Talent management evaluation, Public Services, Human Resource Management
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available