Use this URL to cite or link to this record in EThOS: https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.775355
Title: A conceptualisation of management based on the lived experience of hospitality managers and employees
Author: Ramsbottom, Olivia
ISNI:       0000 0004 7962 531X
Awarding Body: University of Derby
Current Institution: University of Derby
Date of Award: 2019
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Abstract:
This research conceptualises management in response to the lack of an absolute definition in the management literature. Three concepts: Management as Learning ; the Co-dependency of management; and management as Doing and Thinking are developed from the literature and a two-stage study carried out in the context of hospitality management supports these concepts. The study results in a unique framework for the 21st century hospitality manager and recommendations for management development linked to management practice. The research is critical social constructivist and uses a phenomenological strategy. A two stage process of semi-structured interviews was employed to elucidate the experiences of 32 employees and managers in 4* and 5* hotels predominantly in London, UK with regards to the key themes of effective management. The work elicits a body of rich, living data that is interpreted to create a unique framework for the 21st century hospitality manager, which includes: - co-dependency and management as learning as linked concepts; key skills and activities for effective management; and an understanding of the required combination - confirmation that a balance of specific and universal skills are needed for hospitality management - a Manager Role mind map and table of key criteria for the transition from specialist to manager. The contributions of this research are threefold: - Theoretical: the work identifies three key fundamentals of management, filling a gap in the general management literature. - Contribution to Knowledge: the research is contextualised to hospitality management and is an application of an unusual paradigmatic approach: both contributions to the hospitality management literature. The research also fills a gap in the literature in the absence of definitions of management. - Practical: the work results in a model to be tested through application to hospitality management.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID: uk.bl.ethos.775355  DOI: Not available
Keywords: Training ; Development ; Managers ; Leaders ; Training Models ; Training Frameworks ; Development Models ; Development Frameworks ; Hospitality Management ; Management Philosophy ; Learning ; Co-dependency
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