Use this URL to cite or link to this record in EThOS:
Title: Antecedents of servitization strategies in manufacturing firms and servitization's impact on firm performance : a theoretical and empirical analysis
Author: Abou-Foul, Mohamad
ISNI:       0000 0004 7431 7676
Awarding Body: University of West London
Current Institution: University of West London
Date of Award: 2018
Availability of Full Text:
Access from EThOS:
Access from Institution:
Manufacturing firms have vigorously pursued opportunities for profitability and growth through service-led growth strategies. A major part of the existing literature has focused on such strategies and has shown that this phenomenon is prevalent and growing in most developed economies. However, very little systematic evidence regarding the extent or consequences of servitization, based on comprehensive survey research, yet exists. Furthermore, the current body of research presents contradictory findings regarding the impact of servitization on firm performance. Drawing on the theoretical framework of the resource-based view, this research seeks to shed some light on this question by exploring the effect of servitization on firm performance. Through a survey of 185 U.S. and European manufacturing firms, along with the use of secondary financial data, this thesis provides empirical evidence that servitization has a direct, positive effect on firm performance. The study also finds that for the vast majority of manufacturers, the development of learning capabilities has served as a significant driver of servitization. Furthermore, the relationship between servitization and firm performance is moderated by industry dynamism. The original contribution of this research to the field of knowledge is twofold, including a theoretical contribution through the validation of the theoretical model and its implications for the literature, and a pragmatic contribution through the managerial implications of the findings. The findings have significant managerial implications because achieving superior bottom-line results is contingent upon the integration of those learning-and service-specific capabilities that transform the nature of an offering. Such integration enables the manufacturing firm and its customers to achieve radically improved operation within their ecosystems.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Business and management