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Title: Searching for the engine of business-IT alignment in social capital
Author: Miller, Sian
ISNI:       0000 0004 7425 4572
Awarding Body: Swansea University
Current Institution: Swansea University
Date of Award: 2014
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This thesis examines alignment between the business and IS communities through the lens of social capital. Although alignment has been studied in great depth for many years, it is still a concern for IS managers and practitioners. The study developed a tiered and dimensional framework approach to social capital and applied it to four cases in the investment management sector via a series of interviews and a short questionnaire targeting managers within those firms. Taking an interpretative approach to the subject, the study examined both qualitative and quantitative data looking at the impact that network associations, shared norms, trust, reciprocity-expectation and collective efficacy have on alignment within the participant firms. The study found that although business and IS participants believed that alignment was valuable for their firms to achieve their objectives and recognised the benefits of working collaboratively, they did not tend to share a view on the importance of different types of social capital. Business managers found value in personal relationships which allowed the building of trust and expectations of the fulfilment of mutual obligations. IS managers placed greater emphasis on impersonal aspects such as formal engagement and decision-making. The research concluded that whereas the business perceived alignment to be a social experience, IS viewed it as a process.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available