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Title: The impact of SAP on the utilisation of Business Process Management (BPM) maturity models in ERP projects
Author: Grube, Markus
ISNI:       0000 0004 7232 1786
Awarding Body: University of Gloucestershire
Current Institution: University of Gloucestershire
Date of Award: 2018
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The SAP Enterprise Resource Planning (ERP) system is a leading software solution for corporate business functions and processes. Business Process Management (BPM) is a management approach designed to create and manage organisations’ business processes. Both promise an improvement of business processes in companies and can be used together. In conjunction with the SAP ERP system and BPM approach, BPM maturity models can be used as diagnostic tools that allow an organisation to assess and monitor the maturity of its business processes. This research analyses the complex relationships between the three topics of SAP, BPM and BPM maturity models and the impact of SAP on the use of BPM maturity models. This study is based on eleven personal interviews that were conducted with participants with many years of practical experience within the three subject areas. Four maturity models, which feature in the interview statements, are examined in more detail. The results of the interviews are then compared with the documentation of the four BPM maturity models for possible dependencies. The connections between SAP and BPM maturity models have not yet been discussed in the literature. This research illustrates that SAP ERP is a dominant system in many companies and has an impact on the utilisation of the BPM approach. To identify and improve the dependencies within an organisation, this research develops ten principles which any organisation can use as management guidelines to use the SAP system in a more optimised way. Collecting data from multiple sources strengthens the validity of the data. For this reason, a web survey is used to examine whether the ten developed principles are supported by SAP users and process consultants. More than 150 participants took part in this web survey and evaluated the developed principles. This research uses the method of triangulation from various data sources to examine the relationship between BPM and BPM maturity models from the point of view of a SAP ERP system, and to develop principles that enhance collaboration.
Supervisor: Wynn, Martin ; Williams, Godfried Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: HD58 Organizational behavior, change and effectiveness. Corporate culture ; HF5001 Business