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Title: The role of quality function deployment in improving service quality and customer satisfaction : an empirical investigation of the Jordanian mobile telecommunications industry
Author: Alfalah, Tasneem Faiez Mohammed
Awarding Body: Glasgow Caledonian University
Current Institution: Glasgow Caledonian University
Date of Award: 2013
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Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available