Use this URL to cite or link to this record in EThOS:
Title: Beyond politeness : shifting focus to the management of relations and task in the analysis of workplace discourse
Author: Chalupnik, Malgorzata
ISNI:       0000 0004 7228 8154
Awarding Body: University of Nottingham
Current Institution: University of Nottingham
Date of Award: 2015
Availability of Full Text:
Access from EThOS:
With communication being a crucial element of everyday workplace interaction, the thesis attempts to provide a detailed account of the processes involved in the management of relations and tasks at work. The findings of the thesis are produced with the intention of devising new ways of analysing workplace communication, providing a firm basis for the development of training materials. One of the main premises of the research that was conducted is, thus, also refining the way in which relational and transactional aspects of workplace communication are being analysed, described and, then, fed back to the workplace environment. The research that was conducted represents an under-researched auto-ethnographic perspective on communicative practices of members of a community of practice. In order to provide a 'thick description' of the practices taking place in this setting, I adopt a multi-method approach which draws on models embedded in sociolinguistics, pragmatics and ethnography. The data that was collected consists of 30 hours of naturally occurring workplace discourse and field notes which are supplemented by observations made in relation to participants' communicative practices. The findings discussed in the thesis provide new insights not only into how relations and tasks are managed in the workplace but also into methods which are employed in order to analyse this process. The exhaustive analysis of the data that was collected confirmed the inextricable nature of both person- and task-oriented aspects of communication embedded in the workplace setting. The thesis also proposed a new framework for the analysis of the relational and transactional aspects of workplace discourse, arguing the relevance of expanding the scope of this type of research beyond the predominantly adopted lines of exploring politeness phenomena.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available