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Title: Enhancing situational awareness and communication during flood crisis events using social media framework : the case of Bosnia and Herzegovina
Author: Matar, Šadi Abdul Wahab
ISNI:       0000 0004 6348 9069
Awarding Body: Brunel University London
Current Institution: Brunel University
Date of Award: 2017
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The current thesis approaches the issue of using social media for the case of Bosnia and Herzegovina for the recurring flood crisis events. The current status of using and interacting with social media , through studying the literature of the previous facts and results towards using social media by governmental and public representatives have been investigated. Different experiences were found related to countries that are experiencing flood events and their uses of social media. On the other hand it was found that little or no information were presented for the uses of social media for crises events in Bosnia and Herzegovina case. It was found that the reasons for not having current implementation of a solution is related to the complex governmental structure that are present in the Bosnian state government, entities of Bosnia and Herzegovina, Brčko District, cantons and regions. Further investigations were initiated to identify the current uses, needs and obstacles towards the use of social media tools and services as a medium for increasing situational awareness and communication in Bosnia and Herzegovina. The considerations of the previous investigation were with respect to governmental complex structure and public needs. The results of the investigation managed to outline the current challenges with respect for each investigated sector. The outputs of the previous investigations have been used as inputs to direct and guide the system design of the proposed new system framework that is aiming for enhancing situational awareness and communication during flood crisis events using social media framework. The system design and functionalities have focused on providing sharing environment for the complex government structure and public needs with a direct focus on not distracting the current used structure and public ethnical segregations. The system framework has been tested and the reflection of governmental attitude and public results has been encouraging towards adopting this framework for future flood events in Bosnia and Herzegovina.
Supervisor: Balachandran, W. Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Social media ; Natural disaster ; Flood challenges ; Flood crisis ; Bosnia and Herzegovina