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Title: A critical evaluation of the e-government adoption in Saudi Arabia : a socio-technical perspective
Author: Alzahrani, Joman S.
ISNI:       0000 0004 5989 7342
Awarding Body: Glasgow Caledonian University
Current Institution: Glasgow Caledonian University
Date of Award: 2016
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Many initiatives have been undertaken to transform the public sector over the last 30 years. Thus, many concepts and ideas have been established such as New Public Management (NPM) and e-government. E-government has been initiated to improve efficiency across government agencies. Examples of e-government benefits are cost reduction, efficiency, effectiveness, public services delivery, and internal and external interaction. The advantages of e-government have been a catalyst for increased investment in systems to support it. The introduction of egovernment in the public sector has gained momentum across many governments and countries. Developing countries have met the challenges of developing and implementing e-government systems to varying degrees of effectiveness. For example, the literature review of technology and e-government adoption suggests low levels of adoption in developing countries including Saudi Arabia. Where large investments have been made since 2005 to adopt e-government, it is still in the early stages and a limited progress has been achieved. The aim of this research is to assess the Saudi Arabian e-government adoption process since the initial plan (2006-2010) and to identify the factors that affect internal e-government adoption in Saudi Arabia from a socio-technical perspective. Through qualitative methods, focus groups and semi-structured interviews that included policy-makers, managers and experts, the study investigates and assesses the previous and the current Saudi Arabian e-government strategy in order to explore factors that affect the e-government adoption process in Saudi Arabia. Based on the findings of this study, an e-government strategy framework is suggested that considers Saudi Arabian social, strategic, and technical factors to successfully implement the e-government action plans. Using a value-based strategy approach and a Saudi Arabian e-government model, this work helps to develop a strategy that links all the three dimensions. The findings of this research reveal that social, technical, and strategic dimensions are significant factors for egovernment adoption. Furthermore, this study finds that the social factors have an influence on both the technical and strategic dimensions of e-government adoption. Therefore, the research suggests a strategy framework for e-government adoption in Saudi Arabia that takes into account the explored factors and their relationships. This strategy attempts to link each stage of e-government adoption with its expected or explored challenges and barriers to successfully implement egovernment. Finally, this research contributes to knowledge by identifying the factors that affect e-government adoption and by developing a value-based strategy that will assists policy makers to successfully implement e-government.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available