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Title: The role and effectiveness of interventions to increase work engagement in organisations
Author: Knight, Caroline
ISNI:       0000 0004 5989 3771
Awarding Body: University of Sheffield
Current Institution: University of Sheffield
Date of Award: 2016
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This thesis comprises two studies which together examine the role and effectiveness of work engagement interventions. The research is located within the relationships and theory espoused by the Job Demands-Resources (JD-R) model. Low work engagement may contribute towards decreased well-being and work performance. Evaluating, boosting and sustaining work engagement is therefore of interest to many organisations, such as the NHS, which is currently experiencing the effects of an economic downturn and a crisis of care. However, the evidence on which to base interventions has not yet been synthesised. Study 1 comprises a narrative systematic review (K=33) with meta-analysis (k=20) to assess the evidence for the effectiveness of work engagement interventions. Results were mixed and characterised by high heterogeneity and numerous reports of difficulties implementing interventions. Meta-analysis revealed that work engagement interventions may be effective, k=14, Hedges' g=0.29, 95%-CI=0.12-0.46, with a medium to large effect for group interventions. Study 2 evaluates the effect of a participatory group intervention with nursing staff on acute elderly care NHS wards. Results from a questionnaire administered to six intervention and six matched control wards pre- (N=179) and post- (N=83) intervention revealed no effect on work engagement, however, work-related needs mediated between job resources and work engagement, supporting JD-R theory. Success of intervention implementation was limited, rendering the results inconclusive. Taken together, the results highlight the need for evaluations of intervention effectiveness alongside statistical evaluations as a matter of course, designing interventions with the research context and setting in mind, and gaining strong senior manager and participant support. It is hoped that the results of these studies will excite researchers and practitioners to engage in discussion on the direction of future work engagement intervention research.
Supervisor: Patterson, Malcolm ; Dawson, Jeremy, F. Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available