Title:
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The discharge of accountability by UK social enterprise organisations
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The size and profile of the social enterprise sector in the United Kingdom (UK) has increased
considerably as support has grown for the values on which these organisations are based. While
there is a rich literature on accountability in the private and public sectors, together with the wider
not-for-profit (NFP) sector, social enterprise organisations (SEOs) have received comparatively
little attention and remain a relatively under-researched organisational form.
Furthermore, on the basis that SEOs have a duty to account to their stakeholders, little is known
about the current extent of their accountability information disclosure. The overall research
objective of the thesis is to investigate how UK SEOs discharge accountability. Based on the
findings from the document analysis, and drawing on key themes from the literature review, the
views of SEO stakeholders in relation to the discharge of accountability were sought from a series
of semi-structured interviews. In terms of the theoretical contribution of the research, the findings
suggest that whilst SEOs are talking publicly and presenting the image of the importance of
discharging 'holistic' accountability, there is evidence of a dichotomy between 'what they say' and
'what they practice'. Moreover, the findings strongly indicate that, for SEOs, there is more
emphasis on discharging legal (fiduciary), as opposed to constructive and voluntary accountability
via the annual report and annual review. More specifically, and contrary to Donaldson and
Preston's (1995) normative view of stakeholder theory, SEOs are not using their annual
reports/reviews as a medium to account for their social and environmental impacts to their wider
stakeholders, and that the annual report is being used as a legitimising device to ensure that legal
obligations are complied with. In addition, despite recognising a 'felt' responsibility to wider
stakeholders, those within the SEOs providing an account, are the ones deciding what information
is actually provided.
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