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Title: The integration between knowledge management and total quality management and its impact on educational performance
Author: Berrish, Mohammad Mehdi
ISNI:       0000 0004 5921 1443
Awarding Body: University of Salford
Current Institution: University of Salford
Date of Award: 2016
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Resulting from the development of management theory in the past few years, knowledge management (KM) has emerged, which is identifying information of value and how to use it well, as well as understanding cognitive assets of an organisation and how to exploit them. KM is important and necessary for the survival of an organisation and its superiority. It can be integrated into the philosophy of total quality management (TQM) to play a role in the development of the basis of performance of modern organisations. It can be strengthened to achieve its strategic objectives. This study aims to identify the integration between KM and TQM and to highlight its role in improving and strengthening educational performance (EP).The approach adopted is a descriptive analytical method research style applied to ten public and private Jordanian universities as a sample for the study. The data collection technique used is an online questionnaire, where data was first manipulated and pre-processed. The responses were statistically analysed and insists and patterns were identified so that overall conclusions and recommendations were reached. The framework conceptualised is built upon formulating a number of variables namely: KM, TQM, and EP in academia. Three elements for each variable were identified and justified, in addition to the academic culture element, which formed the context investigated. The study found the presence of integrity and a strong correlation between KM and TQM. The significant effect of this integration on the EP of the universities in the study sample included a number of recommendations that will help lead universities to eliminate ambiguity regarding KM and TQM. It also included the importance of complementarity and avoiding the shortcomings that accompany its application. Other recommendations seek to draw the attention of competent authorities to take advantage of such modern philosophies in all sectors of society. The theoretical contribution of the research has moved consideration of KM and TQM in an educational context from the purely anecdotal to an evidence-based study. In terms of practical contribution, the investigation is one of the first to examine KM and TQM in the context of universities in Jordan and the positive integration of KM with TQM and its significant impact on EP.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available