Title:
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Developing a performance assessment
model to support organisational
property decision making
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This research is focused on developing a methodology to quantify the support
operational property or corporate real estate (CRE) is providing in pursuit of an
organisation's core business. Literature suggests the extent CRE supports
achievement of core business goals depends on how well CRE is aligned with
corporate strategy. To measure how well property is aligned requires the
identification and prioritisation of property attributes or criteria that reflect the CRE
strategy and thus the corporate strategy.
Management of CRE is a role under Corporate Real Estate Management (CREM)
or Facilities Management (FM) and both these professions strive to added value to the property management process. Therefore a methodology to measure and
enhance property performance in relation to core business through targeted
CREM/FM interventions is potentially a means by which these professions could
further demonstrate their added value.
Evaluation criteria are required to measure the alignment performance of a property
and thus develop the assessment methodology or model. Review of CREM and FM
literature found a plethora of potential hard and soft property criteria. These were
structured under three hierarchal levels giving 13 performance categories, 37
factors and 172 indicators. Following this the performance factors were filtered by
an industry panel and the importance rated by a group of senior estate managers
before further simplification using factor analysis. The final property performance
assessment model (PPAM) construct contains 10 extracted performance areas and
34 performance factors.
The PPAM was successfully tested on a sample group of eight properties to assess
their performance, identify where performance could be improved, and evaluate the potential range of property interventions available. The PPAM can help aid CRE decision making within a public sector organisation by prioritising interventions and
investment that are in alignment with corporate strategy.
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