Title:
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Who are we now? : an exploration of the organisational identity re-constructing process in an established care charity : informed by care-receivers and applying an ethic of care
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Social care charity organisations with long histories face an 'identity crisis' regarding who
they are today in the context of the current UK social care marketplace. This empirical
research addresses issues of organisational identity (OI) and its re-constructing (OIRC) as
'work' (Alvesson and Sveningsson, 2003: 1165) over time.
Based on a longitudinal case study of a care provider charity, this study integrates a range of
OI theory and interpretivist approaches. It explores OI formation, and identifies early OI
'content' at founding which evolves over eighty years through a 'process' of translating the
original 'proto-identity attributes' (Kroezen and Heugens, 2012). Central to this are the
contributions of care-receivers: stakeholders who are often underestimated members of the
organisational audience, but who offer resources in the organisational identity re-construction
process. In the case study, innovative methods were developed to explore how care-receivers
(including people with dementia) contributed to the evolution of the charity's
spiritual identity and spiritual care practices within a nested case (Yin, 2003).
The study offers three contributions to the management and organisational studies literature
concerning OI in a care charity. Firstly it addresses the significance of OI 'content' at
founding: the DNA constituting 'who we are in the organisation'. Secondly, it connects OI
'content' and OI 'process' by proposing that the work of OJRC involves 'translating' this OI
substance into contemporary contexts to address: 'who are we now?' and 'who we are
becoming?' The third contribution is that the framing of OIRC within an 'ethic of care'
(EOC) enables a critical approach to understanding the contribution of care-receivers to
OIRC in care charities as a care 'practice' (Barnes, 2012:6). The study adds to the growing
literature in respect of the application of an EOC in management and organisational studies
and opens up possibilities for 'concept development' (Gioia et al, 2012).
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