Title:
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The quality of teaching and quality assurance in higher education in Thailand : an exploration of academic perceptions and experiences
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Thailand's higher education sector was officially founded with the establishment of
Chulalongkorn University in 1917 and it has continued to grow ever since. However, the
unprecedented increase in competition in higher education worldwide, which is primarily
driven by globalisation and university league tables, makes it essential for Thailand's higher
education institutions (HEIs) to improve their quality and competitiveness. Although a
quality assurance (QA) system has been placed since 1999, the quality of Thai higher
education (HE) remains problematic, particularly the quality of teaching. As can be seen in
international league tables, Thai HEIs are always placed in low ranking positions. Therefore,
the aim of this qualitative research study is to investigate how the quality of teaching and the
QA system in Thai HE can be improved by interviewing twenty-seven academic staff in
three different kinds of Thai HEIs, namely, an old university, a new university and a private
university.
There are four main research questions, namely, how do academics perceive the
quality of teaching in Thai HE? How can the quality of teaching in Thai HE be improved
from their perspective? How do academics perceive the current quality assurance system in
Thai HE? How can the quality of the Thai HE sector be improved from their perspective?
The findings indicate that the academic staff deem that the quality of teaching in
general Thai HE needs to be improved; however, they believe that the teaching in their own
HEI is of relatively good quality. In terms of how to improve the quality of teaching in Thai
HE, the academics gave various answers, which can be divided into two aspects: policy
aspect and apparatus aspect. The policy aspect consists of (1) the policy for facilitating the
teaching of current academics and (2) the policy for recruiting better qualified and
experienced academics in the future. The apparatus aspect includes: (1) the teaching
enhancement apparatuses for supporting and facilitating the academics; (2) the teaching
assessment apparatus for assessing the teaching quality; and (3) the teaching reward
apparatus for encouraging and persuading the academics to improve their teaching quality.
FUl1hermore, these academic staff expressed neither a positive nor negative perspective of
the QA system in Thai HE. However, they recommended that the QA system could be
improved by fostering every HEI staff member's awareness of quality, developing and
implementing a transparent and non-bureaucratic performance indicator system, and
reducing the dependence on documentation or paperwork. Lastly, they suggest how to
improve the quality of Thai HE by (1) improving the teaching and learning process, (2)
improving the academic development system, (3) improving foreign language skills, (4)
avoiding political interference, and (5) improving research both quantitatively and
qualitatively.
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