Title:
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Understanding inappropriate behaviour (harassment, bullying & mobbing) at work in Malaysia
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The aetiology and impact of inappropriate behaviour in Malaysia is not well understood. This study was
designed to explore inappropriate behaviour at work in Malaysia among health care employees. In this
research, inappropriate behaviour was defined as harassment, bullying or mobbing, according to the
definitions from the Equality Commission for Northern Ireland and Labour Relations Agency (2006). The
research was conducted in three stages: an explanatory study; a large-scale quantitative survey; and an
interview-based qualitative study.
Results indicated that 42.6% of employees experience inappropriate behaviour in the.workplace. The
inappropriate behaviour perpetrators are both superiors and co-workers, but the pattern of findings suggests
that there is no association between demographics and the reports of inappropriate behaviour. This suggests
that inappropriate behaviour occurs throughout the workforce. However, there was little variation in ethnicity in
the sample, so conclusions about this variable are tenuous. When compared to participants who had not
experienced harassment, those who did were less satisfied with the support provided by the organisation in
this situation and were less satisfied at work, according to scores on the Job Satisfaction Scale (JSS).
Additionally, the research suggests that the factor structure of the JSS may not be appropriate in a Malaysian
sample and an alternative factor structure is proposed.
In the final qualitative study, participants from different professions expressed feelings of frustration at
their experiences of inappropriate behaviour and a sense of helplessness/hopelessness that anything could be
done to remedy this situation. Consequently, participants found themselves in a situation where they felt
forced to tolerate the inappropriate behaviour because they feared the adverse consequences of making a
complaint about their experiences. Overall, these findings contribute to an awareness of inappropriate
behaviour at work, its enablers and its consequences in a culturally diverse, non-Western society.
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