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Title: Understanding inappropriate behaviour (harassment, bullying & mobbing) at work in Malaysia
Author: Yusop, Yuzana Mohd.
ISNI:       0000 0004 5372 6139
Awarding Body: Queen's University Belfast
Current Institution: Queen's University Belfast
Date of Award: 2014
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The aetiology and impact of inappropriate behaviour in Malaysia is not well understood. This study was designed to explore inappropriate behaviour at work in Malaysia among health care employees. In this research, inappropriate behaviour was defined as harassment, bullying or mobbing, according to the definitions from the Equality Commission for Northern Ireland and Labour Relations Agency (2006). The research was conducted in three stages: an explanatory study; a large-scale quantitative survey; and an interview-based qualitative study. Results indicated that 42.6% of employees experience inappropriate behaviour in the.workplace. The inappropriate behaviour perpetrators are both superiors and co-workers, but the pattern of findings suggests that there is no association between demographics and the reports of inappropriate behaviour. This suggests that inappropriate behaviour occurs throughout the workforce. However, there was little variation in ethnicity in the sample, so conclusions about this variable are tenuous. When compared to participants who had not experienced harassment, those who did were less satisfied with the support provided by the organisation in this situation and were less satisfied at work, according to scores on the Job Satisfaction Scale (JSS). Additionally, the research suggests that the factor structure of the JSS may not be appropriate in a Malaysian sample and an alternative factor structure is proposed. In the final qualitative study, participants from different professions expressed feelings of frustration at their experiences of inappropriate behaviour and a sense of helplessness/hopelessness that anything could be done to remedy this situation. Consequently, participants found themselves in a situation where they felt forced to tolerate the inappropriate behaviour because they feared the adverse consequences of making a complaint about their experiences. Overall, these findings contribute to an awareness of inappropriate behaviour at work, its enablers and its consequences in a culturally diverse, non-Western society.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available