Title:
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Improving marketing decisions through the use of choice models
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The importance of forecasting brand sales has grown as markets become
increasingly competitive and the cost of failing increases. Approximately two-thirds
of new consumer product goods are discontinued within two years of launching. An
accurate forecast of brand sales based on a robust measurement of consumer
preferences can help marketing managers avoid costly failures before they get to
market. However, the current approaches that measure consumer preferences suffer
from a variety of limitations. These include: 1) difficulty interpreting claimed
purchase intent data unless it has been calibrated to actual purchase data, 2) choice
based conjoint (CBC) approaches that are too complex and costly inhibiting
widespread application, and 3) models of historical sales data (Le. marketing mix
models) that are not always viable due to the lack of data availability in many markets,
and have limited application regarding decisions on launching new products or new
marketing vehicles.
In this thesis we examine how choice models can help address the limitations
of current approaches that measure consumer preferences. Choice models, based in
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this research on either constant sum or CBC, are used to estimate the share of
preference for a brand under various marketing conditions. A variety of aspects
affecting the utility of choice models for forecasting purposes are explored in this
thesis. We look at how context effects can be used to minimise response bias at the
data collection stage, how the Dirichlet model can help estimate new product trial at
the analysis stage, and how marketing mix models can be enhanced with data from
choice models. Through the examination of these applications of choice models, we
demonstrate how many of the limitations of the current methods can be overcome,
which can help improve the decisions made by marketing managers.
An underlying theme of this thesis is the importance of model validation, with
many of the current methods lacking in this regard. The importance of external
validity is examined, and the external validity of choice models (based on CBC and
constant sum) are reviewed for use in a variety of applications. Understanding model
accuracy, as determined through a validation exercise, is instructive to marketing
managers as it informs them on how much confidence they should place in the model
when making a decision. Understanding model validity is also critical for researchers
as they seek ways to improve their models.
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