Use this URL to cite or link to this record in EThOS:
Title: Quality management : a study in an Amazonian environmental research institute
Author: Castro, Maria Goretti Macena de
Awarding Body: University of Edinburgh
Current Institution: University of Edinburgh
Date of Award: 2001
Availability of Full Text:
Access from EThOS:
Full text unavailable from EThOS. Please try the link below.
Access from Institution:
This study carries out an in-depth study of the issues involved in the implementation of a quality improvement programme in a developing country. It does this by taking, as a case study, a World Bank led programme to create a Centre of Excellence at the National Institute for Amazon Research - INPA, in Manaus, capital of Amazon state. Brazil, with the aim of improving scientific research in the Amazon. The programme at INPA does not use a recognised quality management theoretical framework for improvement, but we look at how it takes into account the issues that quality location, in a remote part of a developing country. In order to achieve this, we develop a framework based around the ideas of Total Quality Management (TQM), and Riggs' Theory of Prismatic Societies, which deals with the problems caused by the Institute's status. One of the frequent problems in public administration in developing countries is that prescribed norms do not correspond to actual behaviour, a characteristic defined by Riggs as 'formalism'. The research strategy adopted is qualitative, and is based primarily on formal interviews, with pre-set questions. Interviews were largely carried out in Portuguese, and took place in Brasilia and Manaus. Data was also collected from the analysis of documents. In general, data analysis was mainly qualitative, but some basic quantitative analysis was occasionally used. The analysis showed us that there were serious weaknesses in the Excellence Project. Several important changes that were required, such as in the level of salaries and in the scientific management could not be made. Insufficient attention was paid to difficulties that are common in developing countries, and the presence of 'formalism' proved to be significant in explaining the failures of the improvement process. A key point of a TQM approach, that progress must be assessed and measured, did not happen, leading to a situation where INPA could not say whether there had been significant progress or not.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available