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Title: An analysis of the development and implementation of National Vocational Qualifications in three service industries : hospitality, retail and travel
Author: Messenger, S. J.
Awarding Body: University of Wales Swansea
Current Institution: Swansea University
Date of Award: 1997
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This dissertation aims to examine the development and implementation of competence-based National Vocational Qualifications (NVQs) in three service industries: hospitality, retail and travel. The literature review traces the history of vocational education and training in the UK, the management of curriculum innovation and the evolution of competence-based education and training (CBET). In the second part of the thesis attention is focused on the establishment of the National Council for Vocational Qualifications (NCVQ). The main objective was to compare and contrast the experiences of those involved in the NVQ initiative across the three industries, to identify the common issues. The primary research was based on the findings of 45 in-depth interviews with individuals occupying a range of positions in different sectors of the hospitality, retail and travel industries. Generally, the analysis identified that the NVQ initiative has encountered significant problems. Originally, NVQs were intended to be designed by industry and only awarded as a result of assessment in the workplace. Over the past ten years this objective has proved to be unrealisable, although there have been many attempts, by the Government, to 'create success'. The comparison of the three industries revealed that the greatest success has been achieved in the retail industry with the least progress being made in the travel industry. The findings highlight the significance of the employment and training characteristics of each industry. One major conclusion which is drawn is that each industry should have been appraised before being subjected to rigid policies concerning the introduction of NVQs. Overall the thesis presents a case study of national confusion in the UK system of vocational education and training. The Government has invested significant sums of money in a change programme, which is based on a poor model and which nobody seems to really understand.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available