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Title: Attitudes to financial planning and control : a case study of commercial banks in Malaysia
Author: Isa, Jiwa Mohd
Awarding Body: University of Manchester
Current Institution: University of Manchester
Date of Award: 1994
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This research explores attitudes to and uses of control processes in four commercial banks in Malaysia. The research was conducted at Head Offices in Kuala Lumpur (capital city) and selected branches of four banks in one region of Peninsular Malaysia. The research method involved a "triangulation" between questionnaires (sample of 100 branch managers out of a total of 149 in the four participating banks), interviews with selected branch managers (sample of 41 in participating banks) , interviews with Head Office personnel, and secondary sources. Analysis was conducted at four levels: (1) organisational performance and survival; (2) interpersonal processes in the use of control systems; (3) the psychic environment of individuals and (4) racial and cultural influences. The main findings are as follows: First, the main independent variable in the Hopwood-Otley theory, the supervisor's budgetary style, proved impossible to measure satisfactorily I and the Job-Related Tension (JRT) variable proved not to have the unitary structure that Hopwood and Otley supposed. This casts some doubt on both the instruments and the constructs. Second, the triangulation method found contradictions between certain questionnaire results and interview results but found ways to reconcile most of these. It also allowed validation of the interview findings on some unforseen issues. Third, inter-bank differences may be mainly explained by interracial differences. This is because it is mainly the same variables that differ between races and between banks, and because the banks differ in their racial mix. Further, racial differences and bank differences are difficult to dichotomise since both can act either as cause or as effect. Fourth, the correlation structure of the responses is similar between the three races which suggests they share an underlying social and cultural structure. Fifth, the study found strong influence of personality and inter-personal, conflicts, and formation in the participating banks. sixth I the integrative contingency framework which assumes that corporate survival is market driven, needs in the context of commercial banks in Malaysia to be generalised in subtle but far reaching ways. Control systems clearly have many functions other than "control", and control per se can have several appearances and several realities in the context of a joint market-political-social environment.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available