Title:
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Computerizing safety management systems in Syrian shipping companies
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This thesis investigates the process of integrating information technology (IT) within the ship
safety management system for enhancing compliance with the International Safety Management
(ISM) Code. The importance of this integration is based on the need of ship management
companies for properly managing safety information within real time scope and across
boundaries of geographical space - namely, between the head office ashore and the ships at sea.
The way ISM Code implementers and users perceive and feel about network and computer-mediated
communication of safety information has never been researched previously, and this is
the research gap that the current study tries to address.
Two case studies of Syrian ship management companies have been selected to analyze the
process of IT integration, its environment and its impact on ship safety procedures. The study has
adopted an interpretive approach, and a research conceptual framework that combines between
the 'institutional theory' and the 'structural technology adoption model' for the analysis and
interpretation of the qualitative data collected.
Thematically, the empirics of the study has focused. on exploring the role of the regulator in
institutionalizing the IT integration process, and the role of resourcing in enhancing this process
in the maritime transport industry. In this regard, this study is the first to utilize institutional
theory and legitimization strategies to explain the IT integration process in shipping companies
exclusively.
The findings of the study show that external institutions such as governments, regulators and
international organizations have played a pivotal role in institutionalizing organizational
practices, such as compliance with safety codes. With the absence of sufficient coercive or
regulative pressures, IT practices could not be fully operationalized or optimized although its
usefulness has been recognised by both the individual user and the organization.
On the other hand, IT integration was perceived as enhancing to compliance with ship safety
codes, but the full integration process was impeded by lack of supportive techno logical
environment and pricy telecommunication costs.
This research contributes to the theory and practice of e-management and IT adoption research
by providing empirical evidence from practice, by highlighting how an e-system for maritime
ship management can be accepted and institutionalized, particularly in the area of ship safety
management. On the other hand, this research has addressed the need for a conceptual model that
is capable of explaining the mechanisms that ship management organizations adopt for
introducing a new technological innovation in their work functions. This is a real contribution to
the existing research in the areas of information systems, maritime logistics, and ship safety, as
well as the areas of organizational management and organizational behaviour.
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