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Title: Measuring the business value of intra-organisational knowledge management initiatives
Author: Chang, K.
Awarding Body: University of Cambridge
Current Institution: University of Cambridge
Date of Award: 2008
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This dissertation is concerned with measuring the business value created by individual knowledge management initiatives at an intra-organizational context. This research is motivated by the fact that hitherto there has been no integrated and sound framework to explain how organisations benefit from individual KM initiatives. It is also motivated by the need for a practical tool for measuring and reporting the business value of KM initiatives, which has been identified as one the most important and challenging responsibilities for KM practitioners. In tackling these barriers, this research was carried out in two phases. First, the concept of Organizational Knowledge Sharing Capability (OKSC) is proposed as the inter-medium outcome of KM initiatives. Based on previous research and empirical data, a framework for OKSC is developed and refined. A preliminary process was then developed as a step-by-step guide for the measurement. The second phase of this research focused on applying the process in three in-depth case studies using action research. Feedback and learning points from the case studies were collected and changes were made to the framework and the process accordingly. Three main sources for the evaluation and refinement of the process were the evaluation form, the feedback discussions and the reflection from observation, which provided comprehensive feedback for further improving the process. The feasibility, usability and the utility of the process were demonstrated. The primary outcomes of this research have been: A theoretical framework, which conceptualizes the linkages between an individual KM initiative and its business value creation, and a process that operationalizes the framework to conduct the measurement.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available