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Title: Employability and the demand for labour in hotels after the introduction of the PBS
Author: Mansfield, Steven
Awarding Body: Manchester Metropolitan University
Current Institution: Manchester Metropolitan University
Date of Award: 2012
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The control over the immigration of labour has become one of the most important and hotly debated policy issues in recent times and this culminated, on November 27th 2008, in what has been described as the biggest shake up in the UK's immigration system for 45 years, with the introduction of a new points based scheme (PBS). For the hospitality sector, it was predicted that the consequences of the PBS would be seriously detrimental and exacerbate the skills and labour shortages that already characterise the sector. Little empirical research has been conducted to discover employers' views of the consequences of the new legislation and their opinions on the different segments of the labour market that are available to them. To address the lack of research, this thesis investigates employers' attitudes towards employability and what key factors determine who secures employment in hotels. Theoretical development is offered via presentation of a theory of demand-led employability within the industry for customer-facing job roles. In developing this theory, the researcher draws upon empirical data from fifteen hotels in which he conducted twenty-nine semi-structured interviews. The research is underpinned by a grounded theoretical approach which the researcher believes to be important in allowing the respondents to direct the path of enquiry, and in so doing, demonstrate that the PBS has had little or no impact, then going on to develop a theory which is both pertinent and relevant when looking at employability. The theory presented shows that employment within hotels is dependent on a range of interconnected factors including stereo-typical assumptions about gender, age, class, criteria of the job offered and a range of competencies including attitude, flexibility, aesthetics and skills. Central to the theory and influencing alI areas the researcher argues, are the manager's preconceived notions of what constitutes the "ideal" person to work in a hotel and serve customers and also how they view different segments of the labour market that are available to them such as migrants or the long-term unemployed. The researcher, therefore, argues that the findings presented in this thesis make a valuable contribution to extending perspectives on employability within the sector.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available