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Title: The implementation of total quality management in education directotates in Saudi Arabia : contrasting provincial case studies.
Author: Alruwaili , Jaber Manizel
Awarding Body: University of East Anglia
Current Institution: University of East Anglia
Date of Award: 2012
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This thesis addresses the issue of total quality management (TQM) implementation in Saudi provincial directorates in two contrasting case studies, a female directorate in the north of the country -Aljouf province- and a male directorate in the Eastern province, through the views of senior managers. In order to explore the local conditions and challenges of implementing TQM, 40 interviews were conducted alongside unstructured observations in both directorates and institutional and policy document analysis. The journey of the two provincial Directorates towards TQM had few common features and many differences. Having embarked earlier on TQM initiatives - even before the ministerial compulsion - the Eastern Directorate had already gone through some of the issues and challenges encountered by the Aljouf Directorate at the time of this research. The study also revealed profound differences in the two institutional cultures under focus and in the ways managers felt that TQM was impacting on their professional practice and environment. The research reports their perceptions of the implementation process and compares the two contexts on such challenges as training opportunities, reward systems, workplace relations, and mismanagement practices. The research concludes on a discussion of core issues identified, particularly the level of embeddedness of organisations - including public institutions- in local cultures and socioeconomic contexts, the centrality of actors in reform processes and the question of the universality of management approaches such as TQM and their applicability to public institutions such as education sector.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available