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Title: A socio-technical systems perspective of the operational delivery of secondary care in the NHS
Author: Esain, Ann Elizabeth
ISNI:       0000 0004 2751 2292
Awarding Body: Cardiff University
Current Institution: Cardiff University
Date of Award: 2010
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Findings show differences in implementation that arise from the degree of closeness of sub-systems related to patient contact. The importance of middle managers on improvement implementation emerges. The impact of Professionals and senior managers is greater at the extreme of performance.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available