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Title: Essays on industrial organisation : the role of consumers' generated information
Author: Nicollier, Luciana A.
ISNI:       0000 0004 2748 8026
Awarding Body: University of Warwick
Current Institution: University of Warwick
Date of Award: 2012
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A variety of economic agents rely on information generated by the consumers when making their decisions. Not only consumers' rely on other consumers' ex- periences when making their buying decisions, but also some governmental agen- cies rely on customers' complaints to make inferences about the functioning of some markets. Little is known, however, about how this information interacts with the rms' investing and pricing decisions. A common denominator of the various types of information generated by the consumers is that its content de- pends on consumers' incentives to transmit information, which are not always obvious and may vary across markets and time. This thesis studies the role of the information generated by the consumers in two di erent contexts. The rst chapter studies whether customers' complaints about the quality provided by a regulated monopolist are informative about the rm's investment decisions. The second chapter considers the pricing decision of a monopoly rm when the con- sumers' buying decision is based on the reviews completed by previous consumers. The main contributions are twofold. First, by endogenising consumers deci- sion to lodge a complaint or complete a review, I am able to derive conclusions about the informational content of consumers behaviour and about its strategic interaction with the rms decisions. Second, the thesis makes a methodologi- cal contribution because it proposes a novel way of dealing with the free riding problem that lies at the very root of the generation of information by consumers.
Supervisor: Not available Sponsor: British Council ; Warwick Economics Research Institute, University of Warwick
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: HB Economic Theory ; HD Industries. Land use. Labor