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Title: A dynamic model for the preparation and assessment of stakeholders' readiness for ERP implementation (developed in an Omani context)
Author: Al-Hinai, Hamed Salim Rashid
ISNI:       0000 0004 2736 9537
Awarding Body: University of Sunderland
Current Institution: University of Sunderland
Date of Award: 2012
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Enterprise Resource Planning (ERP) solutions are packaged complex software systems that embed and integrate a range of business processes which, when adopted by organisations, break the boundaries between functions and departments. Although there have been successful implementations of ERP there have also been many high profile failures. Therefore it is imperative that any organisation seeking to adopt such a system must prepare for this and implement carefully. Successful preparation and implementation requires the organisation to consider the impact of the change in a number of domains (from technical to human) and over time (before and during the lifecycle of the ERP implementation). Early research in ERP concentrated on issues within the technical domain and until recently there was little attention paid to the human domain. However, there is a growing appreciation of the need to consider the human domain, which is very complex since it deals with the attitudes and behaviour of different stakeholders involved in the process. Recent research literature has illuminated some of the issues that are of importance but has not yet led to robust models or recommendations to support ERP implementation teams in practice. The analysis of the literature identifies five stages in an ERP implementation lifecycle. These stages were detected within the Omani context which was the focus of this work. The analysis of the literature and the empirical research undertaken also identified 66 critical success factors (classified into five groups: organisational, managerial, technical, external and human/social) which affect the human domain. It is important to know how and where to consider these factors in order to improve the chance of ERP successful implementation. The empirical work conducted indicated the specific subsets of factors to consider during the ERP implementation across the stakeholder groups and for each lifecycle stage. This enabled the development of an effective model to support the preparation of stakeholders for and during ERP implementation. In the empirical work, a mixed-approach (interpretive and positivist) was used. Initially data were gathered via a questionnaire to establish whether there was a need for a detailed investigation into ERP implementation from the human domain perspective. The subsequent phases focused on the impact of the critical success factors on the stakeholders' groups at each stage of the ERP implementation lifecycle. Two Omani organisations that had implemented ERP systems were used as case studies (complemented by extra interviews) to confirm the relevance of the identified factors to the preparation of stakeholders and to develop a static model. This was followed by a detailed questionnaire completed by stakeholders who had experienced ERP implementations: this informed the development of the dynamic, stage-based, model (ESPRAM). Finally, a scenario and templates were distributed to ERP acknowledged practitioners to review and provide feedback on the resultant model and its process. The original research contribution is a robust dynamic model for the preparation and assessment of stakeholders' readiness for ERP implementation that has been developed and refined based on both evidence from the research literature and data from the Omani context.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available