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Title: Business process reengineering : an integrated and holistic organisational approach for organisational performance improvement in the industrial public sector in Iraq
Author: Al-Abrrow, Hadi A.
ISNI:       0000 0004 2727 2364
Awarding Body: University of Essex
Current Institution: University of Essex
Date of Award: 2012
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Business process re engineering (BPR) has become an essential organisational change approach to improve the organisational performance both in public and private organisations. This thesis explores BPR as an integration-based, organisational change approach with the intention to improve the organisational performance in the industrial public sector in Iraq. The thesis employs a case study design. A framework is built on the importance of integration aspects among context, content, process, and individual characteristics which will lead to product improvement (organisational performance). This is achieved by measuring contextual factors in terms of competition, customers' needs, governmental regulations, and organisational structure. The content factors (socio-technical) are measured by IT, corporate strategy, leadership, empowerment, and process. The differences of individual characteristics are measured by gender, age, education and experience. Organisational performance is measured by five attributes: quality of product, cost, flexibility, delivery time, and profitability. Seven pilot interviews with top management at the State Company of Fertilizers were conducted to ascertain whether or not the conceptual framework variables are addressed as the main essential aspects of BPR as a change program. A survey of 123 employees was conducted; archival reports from 2004 until 2008 were analysed. Regression techniques show that all the contextual factors, except competition, were the main drivers that have led the industrial public sector to adopt BPR as a change program, and that the socio-technical approach of BPR has had a positive influence on the organisational performance. The Sample T -test and ANOVA shows that the socio-technical approach of BPR has a positive influence on the ability of the employees to deal with and easily apply BPR. However, this ability to change is affected by the individual characteristics of employees. These results provide a valuable indication of the importance of the holistic and integrated approach of BPR as a change program to improve the organisational performance.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available