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Title: Investigating HR : its role and responsibilities
Author: Reynolds, Sadie
ISNI:       0000 0004 2720 3908
Awarding Body: University of Manchester
Current Institution: University of Manchester
Date of Award: 2006
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The thesis explores Human Resources in terms of its current role and responsibilities. It investigates whether or not the move from the title of the function from Personnel to Human Resources is an indication of a change of role. Perceptions of how HR sees itself and how it is seen by the other departments in the organisation have been elIcited in order to clarify the current situation. The data were collected using face-to-face interviews, focus groups and a postal questionnaire. In all, 232 interviews were held with the staff of five organisations, 42 HR staff took part in three focus groups, and self-response questionnaires were posted to 1,230 employees in 21 companies questionnaires and 206 responses were received. As the main thrust of the research was qualitative, the thesis does not suggest that the findings can be generalised. What can be said, however, is that the views of the 480 individuals who provided information concerning their HR department leans towards the negative. The central findings take the form of two paradoxes - firstly, while the other departments have firm views of what the role and responsibilities of their HR department are, they also maintain that they know nothing about their HR department and its services, and secondly, while the other departments state that their HR department is very necessary to the finn's wellbeing, they also declare that the firm woul~ manage just as well if the entire HR department were outsourced. These ne¥atIve perceptions that staff hold of their HR department produce a demoralising effect on an HR department's role and relationships within its organisation. It w?uld .seem that a repositioning of HR within its organisation is necessary so that the fu~ctlOn can be viewed as it wishes to be seen - as an innovate, value-adding, and important part of the organisation, providing services and advice app:eclated at all levels from the Board of Directors down to the shop t100r or its eqUivalent.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available