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Title: A framework to facilitate action from employee surveys
Author: Fraser, Kathryn Joan
ISNI:       0000 0004 2718 8103
Awarding Body: University of Sheffield
Current Institution: University of Sheffield
Date of Award: 2012
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Background: The author identified that most large organisations use employee surveys yet many report difficulties in using the findings. This led to an investigation into a solution that could provide guidance on how to take action from employee surveys. Purpose: To provide guidance that could facilitate action on employee surveys. Literature Review: The literature identifies barriers to survey action including lack of a clear purpose and inadequate allocation of responsibility. A review examined a range of change models and noted the value of a staged approach for effective implementation. Although the literature provided no appropriate model, it highlighted factors relating to successful organisational change. Method: The research examined transcripts of interviews that contained experienced managers' perceptions of the facilitators of survey action. Thematic analysis identified the main facilitators of action from these managers' views, and in interpreting this material developed a 'Framework to Facilitate Action from Employee Surveys'. This Framework was then critiqued, using the Delphi technique, by experts in the management of change. Findings and Recommendations: Reflection on the findings, noted congruence between themes in the literature and the managers' views. In additional, detailed information from the transcripts gave a particular slant to many aspects of change, noting for instance the requirement for three different types of leader to ensure survey action. This information, backed by further analysis of the literature, is developed into a sequential framework for action. The basic Framework stages, shown below, have additional information added, based on the experts' comments to give greater impact to the purpose of change, and the Framework's flexibility. Framework to Facilitate Survey Action Stage 1: Responsibilities of Three Leaders Promote Survey Purpose as Action Stage 2: Plan and Prepare for Action with Tasks and Resources Allocated Stage 3: Conduct Survey and Disseminate Results with Targeted Communications Stage 4: Implement Action: Set Standards, Monitor and Review Progress Stage 5: Provide Support: Encourage Persistence and Maintain Action Conclusion: To survive in a competitive climate most organisations have to change rapidly. A well constructed survey should be able to harness the view of employees and use these for the benefit of both the institution and the individual. The use of the Framework should provide a worthwhile and innovative approach to the organisational development of many organisations.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available