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Title: Organisational change and the delivery of primary care services
Author: Seery, William Charles
ISNI:       0000 0004 2717 5011
Awarding Body: University of Ulster
Current Institution: Ulster University
Date of Award: 2011
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Scientific Abstract Organisational Change and the Delivery of Primary Care Services The role of organisational change in the development of Primary Care Services in the Irish Health Sector Introduction The research topic considers how organisational change can deliver better primary care services and health outcomes for the benefit of service users. The organisational change approach is based on local primary care teams delivering services through collegiate multidisciplinary team working. The service users are local communities who work with the teams to deliver best health outcomes. Methodology The research methodology consisted of semi structured interviews, focus group, and a national questionnaire survey. Interviews were conducted with different personnel including general practitioners, health care professionals, senior and local managers, and administrative staff. The focus group was conducted with members of the Arklow primary care team as part of a detailed study of how it functioned. The national questionnaire survey was circulated to every member of staff who worked in the initial ten primary care projects. Results These are: (a) Collegiate organisational development is an inclusive process that participates with all stakeholders. (b) Individual learning takes place in a group which is also learning. (c) When individual and group learning is transferred and applied in the workplace organisational learning takes place. Conclusions These are: (a) Ireland is developing primary care infrastructure as the basis of its national health service. (b) Skill mix and collegiate multidisciplinary team working practices for health care professionals are central to the new system of primary care organisation. (c) Community involvement with the local multidisciplinary primary care team is essential to the new structure.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available