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Title: A value-centric decision making framework for maintenance services outsourcing
Author: Toossi, Amir
ISNI:       0000 0004 2715 5109
Awarding Body: Cranfield University
Current Institution: Cranfield University
Date of Award: 2011
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The shift in mindset of decision makers, from maintenance being a “necessary evil” and “cost centre” to a “profit contributor” in manufacturing companies has driven outsourced maintenance suppliers to employ value-centric approaches in order to design more effective maintenance programs. A value assessment for maintenance outsourcing must facilitate the trade-off between cost-centric and value-centric approaches to enable the maintenance service providers to design more effective maintenance organizations. This assessment should also help the customers in a well informed decision making in outsourcing their maintenance function in order to add value to their businesses. Therefore the aim of this research is to develop a decision making framework for maintenance outsourcing based on the assessed customer-value of outsourced maintenance services. Cont/d.
Supervisor: Lockett, Helen Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available
Keywords: Maintenance Services ; Outsourcing ; Value dimension ; In-tangibles ; Multicriteria decision making