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Title: Private sector efforts in service delivery to low income households : lessons from the telecom and finance sectors in Asia
Author: Ramachander, Sangamitra
ISNI:       0000 0004 2719 1783
Awarding Body: Oxford University
Current Institution: University of Oxford
Date of Award: 2011
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This thesis examines some of the key challenges faced by the private sector in service delivery to low income and rural households, based on empirical studies in the microfinance and telecommunications (Internet and mobile telephony) sectors in Asia. The four themes addressed in the thesis are: product pricing, program implementation, client retention and, ultimately, organizational survival. In addition, a cross-cutting theme is the implication of increasing competition for consumer welfare, the financial sustainability of organizations, and sector regulation. The first chapter provides an introduction to the topic, an overview of the two organizations analyzed in the study and a brief description of each constituent chapter of the thesis. The second chapter draws from the ,microfinance sector and seeks to explain repayment and attrition among Self Help Groups (SHGs) in rural South India. The third chapter is based on the mobile telephony sector and examines the price sensitivity of mobile use among low-income households in six countries of Asia: Bangladesh, India, Pakistan, the Philippines, Sri Lanka, and Thailand. The fourth chapter is a study of 'information kiosks' and analyzes the factors associated with the survival of kiosk-franchisees in rural South India. The fifth chapter also pertains to information kiosks and considers the role of implementation in affecting kiosk performance and overall project outcomes. The sixth chapter concludes by drawing out the commonalities of the experience of the private sector in service delivery across the three contexts - micro finance, mobile telephony and information kiosks - and distills the lessons learned and possible challenges ahead for practice and policy.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available