Title:
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An analysis of workplace training, training transfer environment and employees' attitudes and behaviours : evidence from the Chinese retail industry
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The main purpose of the study is to investigate the relationships between workplace training related
variables (training provision and support for training), and employees' attitudes and
behaviours in China. The literature review revealed several gaps in the current understanding of
the phenomenon including: (1) lack of research integrating different theoretical perspectives; (2)
limited studies have examined the relationships between workplace training-related variables,
organisational commitment (OC), job performance (JP), and turnover intentions (TI) in a
simultaneous manner; (3) limited studies have examined key mediators such as OC and JP; (4)
the need to expand the training and turnover relationship; (5) limited studies have examined the
role of employees' occupation in influencing the impact of HR practices (for example, workplace
training); and, (6) lack of research in the Chinese retail context. Addressing these gaps, the
present study aims to advance knowledge by integrating theories from the labour economics field,
the strategic human resource management field and the training transfer literature, and
systematically examines their interrelationships between constructs drawn from these theories.
Using a multi-method approach (questionnaires, interviews and company documentary analysis),
the empirical evidence was collected from a major retailer in China. Structural equation
modelling (SEM) procedures were followed using Mplus 5.21 to analyse the quantitative data.
Interview data was used at various stages as a source to support and explain findings arising from
the quantitative data. Using data from 1,578 employee questionnaires and 17 senior management
interviews, the findings demonstrate that: (1) training has different effects on employees'
attitudes and behaviours depending on the type of training; (2) peer support contributes positively
to employees' OC and JP; (3) significant contribution of OC and JP on employees TI in general;
(4) the importance of identifying affective and normative commitment, and task performance as
key mediators of the workplace training-related variables and employee turnover intentions
relationships in the Chinese setting; and (5) remarkable differences between frontline and backoffice
employees with regard to most hypothesised relationships. By this, the study contributes to
current understanding on the specific role of different types of training on employee turnover
intentions, as well as the influence of supportive work environment on employees' attitudinal and
behavioural outcomes. Furthermore, it contributes to the development of a broader theoretical
understanding of the relationship between training-related variables, OC, JP and TI relationships
in the relatively under-researched Chinese retail sector.
Key words: Workplace training, organisational commitment, job performance, turnover
intentions, peer support, supervisor support
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