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Title: Knowledge mapping & communication in the glass recycling industry
Author: McCoach, Hugh
ISNI:       0000 0004 2716 2245
Awarding Body: Glasgow Caledonian University
Current Institution: Glasgow Caledonian University
Date of Award: 2011
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Historically knowledge management models/maps have only been developed for use at a company level with examples being intranet sites. However there is very little information available relating to the use of these types of resources at an industry level. The aim of the study was to develop and test a knowledge management model on an industry scale. The model was designed and applied to the glass recycling industry due to its importance to local and national government with regards to the sustainability agenda. The industry is also dynamic and constantly changing due to a plethora of new legislation and recycling targets and was therefore selected to provide a comprehensive challenge to map the key influences and dynamics of the industry within the model and test its relevance/usefulness to the industry. In order to undertake the work an extensive literature survey was undertaken to investigate the glass recycling industry as well as the field of knowledge management/mapping. The knowledge management model developed uses both Microsoft Excel and Microsoft Word documents interlinked with a series ofhyperlinks to help navigate between pages and was designed to work in a similar fashion to a website. The model is structured with a top level road map followed by a series oflayers (knowledge maps) underneath, which provide varying levels of information depending on the user's needs. This work has succeeded in developing a knowledge management model for mapping knowledge on an industry level rather than simply at an organisation level. The example of the glass recycling industry, due to its fluid and dynamic nature, has demonstrated that this type of tool can help identify where knowledge can be resourced and how it can be managed in complex fluid industries. This work was undertaken to further develop the knowledge and understanding of knowledge management and mapping at an industry level.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available