Title:
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Interactive style and power at work : an analysis of discourse in intercultural business meetings
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This study investigates verbal interaction in a series of intercultural management-level
meetings in a large international airline corporation based in Hong Kong. It presents
an analysis of the interactive style and the underlying interactive strategies of some of
the participants in the four meetings, suggesting that variations in the use of such
strategies relate to the different impressions speakers create, particularly with regard
to influence and control.
It was found that despite their overall similarity in structure and function, there seems
to be considerable variation in interactive style both within and between meetings,
relating to the level of formality and the behaviour of the speakers in terms of
'influence attempts'. What became apparent is that the use of interactive strategies, at
both procedural and message-related levels of discourse, are stylistically-sensitive; ie
how individuals use such strategies is dependent on what they consider to be
appropriate interactive behaviour, which in turn is influenced by their underlying
socio-cultural value system. There also appear to be a set of commonly recurring
interactive strategies used in the meetings, although the choice of strategies varies
from meeting to meeting and participant to participant. It seems that when interactive
strategies are shared by several participants in a meeting, one interactive style will
tend to dominate, to the advantage of 'in-group' users and the detriment of other 'nonusers'.
The study has both a theoretical and practical aim. It tries to build on exisiting
concepts of interactive style both within linguistic and management studies and
suggest some provisional 'parameters' of interactive style and a 'taxonomy' of
interactive strategies. It is hoped that these might be of some theoretical use for future
research in the field and of some practical use for workplace communication training
and materials production
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