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Title: Social enterprise applications in an urban facilities management setting : a service delivery model
Author: Mohd Tobi, Siti Uzairiah
ISNI:       0000 0004 2702 3771
Awarding Body: University of Salford
Current Institution: University of Salford
Date of Award: 2011
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This research aims to contribute to the area of new alignment in Facilities Management (FM). By taking urban FM as the focus of the research, this research highlights how FM is looking at a new way to deliver services to the community, which involves the management of public facilities, infrastructure and its associated services. This new alignment in FM gives new ideas to many researchers by using the urban FM concept to explore many possibilities and putting it in a proper place to improve the current services related to FM. The concept of urban FM moves away from the classical view of the 'traditional service provider' approach that involves the private sector such as in privatisation, outsourcing, or even joint venture approaches. This study tries to look beyond that by looking at the possibilities for having a flexible platform that could involve public agencies or the private sector, or both together, as a new way of delivering services to the public and the community. Therefore, it is important to understand the concept of urban FM and its underlying philosophy in order to realise the inter-relationships with the social enterprise principle, which could possibly offer a new approach to improve the current service delivery. In particular, this thesis outlines the enablers for a new service delivery model which meets the needs of social enterprise applications in an urban FM setting, for the purpose of managing community facilities operations. The research has thoroughly investigated the activities related to urban FM around the world including the UK, and the same goes for the social enterprise practices. It was done by looking at different perspectives to reveal the enablers of the service delivery model so that it can be used extensively. Having this in place helped the researcher to develop a strong base in identifying the initial enablers before particularly seeking the enablers for a Malaysian setting. Looking at the main themes; urban FM and social enterprise with the aim of building a theory, a thorough review of the literature provided a strong basis before looking into current practices. Case studies were conducted at several local councils in Malaysia to gain a better understanding of the contextual factors in seeking the applications of the new service delivery model. Although it was a new approach to apply this model for Malaysian applications, having expert views on this to validate the findings helped to explain the findings in an appropriate way. The contribution to knowledge in the field may be viewed in terms of a critical examination about the urban FM concept and its relationship with social enterprise principles, as well as demonstrating its potential success within an urban FM setting. This study also adds to the current empirical evidence being studied, particularly for the Malaysian context. Derived from that, this uncovered a flexible model for delivering services in managing community facilities operations. This suggested a 'Ridley-Duff model, Type B' of a social enterprise organisational form as a suitable company or agency, with combining the government and business aspect which suits an urban FM setting in this context of study. Moreover, realising the benefits from the 'flexible model' provides added value to the contribution to the knowledge in this area, which also can be taken for further research in other FM areas.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available