Enterprises can be empowered to live up to the potential of becoming dynamic, agile and real-time. Service orientation is emerging from the amalgamation of a number of key business, technology and cultural developments. Three essential trends in particular are coming together to create a new revolutionary breed of enterprise, the service-oriented enterprise (SOE): (1) the continuous performance management of the enterprise; (2) the emergence of business process management; and (3) advances in the standards-based service-oriented infrastructures. This thesis focuses on this emerging three-layered architecture that builds on a service-oriented architecture framework, with a process layer that brings technology and business together, and a corporate performance layer that continually monitors and improves the performance indicators of global enterprises provides a novel framework for the business context in which to apply the important technical idea of service orientation and moves it from being an interesting tool for engineers to a vehicle for business managers to fundamentally improve their businesses.