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Title: Living the call centre : global, local, work, life, interfaces
Author: Warren, Jonathan
ISNI:       0000 0004 2703 6396
Awarding Body: Durham University
Current Institution: Durham University
Date of Award: 2011
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This thesis explores ideas about the changing nature of work and general social change. It does this by examining the global call centre industry. The call centre industry serves as a case study within which ideas about globalization and the lived experience of it can be explored. The thesis explored the work and non work lives of those involved with the industry in the North East of England and the Indian subcontinent. The research made extensive use of qualitative interverviews.
Supervisor: Not available Sponsor: Not available
Qualification Name: Thesis (Ph.D.) Qualification Level: Doctoral
EThOS ID:  DOI: Not available