Use this URL to cite or link to this record in EThOS: | https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.530362 |
![]() |
|||||||
Title: | Six sigma implementation in UK manufacturing SMEs : an exploratory research | ||||||
Author: | Kumar, Maneesh |
ISNI:
0000 0004 2696 1328
|
|||||
Awarding Body: | University of Strathclyde | ||||||
Current Institution: | University of Strathclyde | ||||||
Date of Award: | 2010 | ||||||
Availability of Full Text: |
|
||||||
Abstract: | |||||||
Though the benefits of Six Sigma were widely reported in many large organizations,
research had shown its implementation in the UK small and medium-sized enterprises
(SMEs) was still less evident. The aim of this exploratory research was to assess the
status of Six Sigma implementation in the UK manufacturing SMEs and thereby
develop a customized practical framework to facilitate successful implementation of
Six Sigma in SMEs. A mixed method approach of survey and multiple case studies
during three phases of research was adopted to achieve the aim of the research by
answering the following key research questions (RQs): RQ1: What makes SMEs
different from large organizations?; RQ2: What are the critical differences in quality
management practices of Six Sigma and non-Six Sigma SMEs?; RQ3: What are the
critical success factors and barriers to implementation of Six Sigma in SMEs?; RQ4:
Does the performance of Six Sigma firms differ from non-Six Sigma firms?; RQ5:
How to assess the readiness of a SME to embark on Six Sigma journey?. The
adoption of a mixed method approach not only facilitated in answering the five RQs
and but also addressed the quality research criteria of reliability and validity for this
research.
This exploratory research had made some significant contributions to the theory and
practice of Six Sigma research in SMEs. This is among very few studies in quality
management (QM) literature that presents the differences in the characteristics of
SMEs and large organizations through the lens of small business growth models. It
also identified the similarities in the critical success factors (CSFs) stated for small
business growth and for the implementation of continuous improvement (CI) initiatives
in SMEs. The research dispels the myth that Six Sigma implementation is limited to
large organizations only. The empirical research had indicated successful
implementation of Six Sigma in SMEs of sizes ranging from 35 to 240 headcount. A
well-designed quality management system (QMS) based on the principles of ISO 9000
could be the foundation to embark on Six Sigma journey. Networking with government
bodies or academic institutions and the role of middle managers were identified as two
new factors for successful implementation of Six Sigma in SMEs. This was among
very few studies that compared and identified significant differences in the
performance of Six Sigma SMEs compared to non-Six Sigma SMEs. The Six Sigma
firms out-classed non-Six Sigma firms with respect to the nine performance metrics
established from the literature.
The two key practical contributions of this doctoral research were the construction of a
Six Sigma Readiness Index (SSRI) and a customized Six Sigma framework for SMEs
based on the findings from empirical research and literature. The SSRI can assess
SME preparedness for Six Sigma implementation. The proposed framework would
help SMEs to get started with Six Sigma implementation. The readiness index and
framework were tested in three SMEs to assess its robustness and validity. The
generalisability of the findings was limited due to the smaller sample size of
participating firms from the UK manufacturing sector only. Future research will expand
the scope of the study by focusing on global SMEs (manufacturing and services) and
conducting exploratory and explanatory research on Six Sigma implementation in
SMEs. The author will also test the proposed SSRI and the framework for further
refinement and validity.
|
|||||||
Supervisor: | Not available | Sponsor: | Not available | ||||
Qualification Name: | Thesis (Ph.D.) | Qualification Level: | Doctoral | ||||
EThOS ID: | uk.bl.ethos.530362 | DOI: | |||||
Share: |