Title:
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The impact of B2B E-commerce on supply chain collaboration : A case study of the Taiwanese IT industry
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With global economic development and growing international competition, supply chain
collaboration has become both an important strategic and operational issue. The organisation
therefore must rethink both its electronic business (e-business) and global supply chain
management (SCM) strategies. The development of e-commerce technology can help with
supply chain integration and improve firm competitive advantage. This thesis investigates
electronic supply chain (e-supply chain) integration through business-to-business (B2B)
electronic commerce (e-commerce) application in the Taiwanese information technology (IT)
industry. The purpose of the study is to explore and understand the critical factors impacting
on e-supply chain collaboration and relationship development. The aim of the study is the
identification of the key impacts of B2B e-commerce on supply chain integration and
collaboration. Six case studies of Taiwanese companies were investigated. They were all
members of the government supported 'industrial automation and electronic business
programme' (IAEBP) - e-supply chain project. A 'qualitative coding matrix' (QCM) approach
was adopted to ensure that the qualitative data collected was analysed in a rigorous manner.
The research findings indicate that organisational use of B2B e-commerce technologies to
communicate and integrate primary buyers or customers, have a positive and significant
influence on supplier performance and customer satisfaction. There are numerous factors
influencing the successful implementation of B2B e-commerce technologies by the firms.
This includes: manufacturers' efforts in e-business projects implementation; international
technology transfers; knowledge sharing and business process integration; information and
communication technologies (ICTs) investment; and developing supplier partnerships. In
respect to small suppliers, in the sample these do not have appropriate information systems
(IS) and they tend to lack the internal resources for linking together future or current
inter-organisational information systems (lOISs). Therefore the e-commerce solution a firm
decides upon needs to be in alignment with the needs and networking capabilities of their
customers. A number of important implications are derived from the doctoral research and an
emergent model is generated. This provides academic and practical insights into e-commerce
technology as it impacts on supply chain collaboration.
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